Cancellation Policy

Here at Milleara Dental & Cosmetic we aim to respect your time as much as you should respect ours. Short notice cancellations, failure to attend and arriving late (more than 15 minutes) disrupts our other patients and staff members.

We are a small family run business who aim to provide excellent quality dentistry at an affordable price. One of the ways that we achieve this is by efficient use of appointment time and staff. A missed appointment or short notice cancellation represents a cost to us and represents scheduling problems for other patients looking to book in.

Due to our small business size and high demand for appointments we have the following cancellation policy.

Our front desk will send you an SMS and reminder call 48 hours before your appointment.

 Firstly, please read the text to confirm the date and time, then please respond either by calling or replying to the SMS. This saves our staff chasing you up.

·       Failing to attend, rescheduling or cancelling appointments with MORE than 24 hours notice is absolutely fine and we will be more than accommodating.

·       Failing to attend, rescheduling or cancelling appointments with LESS than 24 hours notice a fee of $100 will be charged.

We may also reserve the right to charge the cost of the treatment upfront before making another appointment. This is only if there have been several cancellations and is obviously a last resort. We would hope that it never comes to this.
 
By responding to our confirmation SMS or reminder call you are agreeing to the above policy.